Become a DSTV Agent – This post will give you all the details on how to become a DSTV agent. DSTV has emerged as the biggest satellite TV service in Africa.
DSTV’s huge customer base can be found in countries like Lesotho, Zimbabwe, Mozambique, Zambia, Swaziland, South Africa, Kenya, Congo, Ethiopia, Tanzania, Botswana, Namibia, Ghana, Nigeria, and Gabon.
As of 2017, DSTV had a near-total of 14 million subscribers and about $400 million in income. Becoming a DSTV agent is a significant way to gain access to this wealth.
Requirement on How to Become a DSTV Agent in Nigeria
- Becoming a DSTV agent does not require any demanding training. However, acquiring some technical training would be ideal because the agent’s duties involve installations and repairs.
- Capital is required to run this business. As an intending DSTV Agent, you will need a considerable amount of money to run the business because you are acquiring the DSTV franchise.
- Your ability to relate with people will be useful in business as this. You are representing the company in the area your shop is located in. A lot of questions, inquiries and complaints from potential customers will be asked from time to time.
Where you can Locate your DSTV Agency Business
The business can be sited in both urban areas and towns, due to their high population and income. MultiChoice agents usually live in cities or big cities that accommodate a lot of businesses.
Any Training before one becomes a DSTV Agent?
Yes! There is basic technical training. If one performs effectively in their duty as an agent, he must have undergone training by MultiChoice.
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Why Become a DSTV Agent
Suppose you are considering becoming a DSTV agent. The following reasons will convince you that it is the right choice for you:
- As a DSTV agent, you are guaranteed job security. DSTV needs people who will always market and sell their product, make installation and repairs and engage in ‘grassroots’ customer service duties. They have a huge customer base and will always need agents to attend to them.
- Many people find a career as a DSTV sales agent rewarding because of the high income. According to Glassdoor, a DSTV agent earns up to ₦150,000 monthly as a salary minus the bonuses. If you are more experienced or have mastered the arts of good salesmanship, you can earn a lot more.
- Every career person wants to build his/her network and become a name to reckon with. If you deal with a multinational product like DSTV, then you are indirectly the brand ambassador of the product, and you would have created the impression that you work for a high-quality company like Multichoice.
A Secure Method to Register for DStv Agent Training
- From the DSTV website, make sure you register and download the form.
- After registration, send the downloaded, filled form to the company via email.
Paying franchise fees to the company is a prerequisite to becoming a DSTV agent. MultiChoice will guide you and provide you with the methods and resources to help you kickstart your business.
To qualify as an agent, you will have to:
- Take part in the training course from MultiChoice.
- Have a minimum pass mark in the assessment examination.
Skills Every DSTV Agent must have
1. DSTV agents must have good communication skills. Good vocabulary and the ability to be friendly and approachable are paramount. Once your customer enters your store to get a decoder, ensure that you make introductions and are concise and helpful in your conversations.
2. DSTV agents must also show empathy. Empathy relates to reassuring and showing concern for your customers’ plights. For instance, if a customer shows up to complain about a technical issue that his decoder is having, you have to attend to him/her and try to calm him/her down even when he/she is frustrated. Showing respect for customers in this way will cement your relationship with them.
3. Another important skill a DSTV agent should have is knowledge about the latest products, services, and offers. A DSTV agent must strive to update his knowledge about the latest DSTV offers and should be aware of the latest promo and sales slash.
4. Social media has dramatically improved the job of DSTV salesmanship. Many DSTV agents now have social media accounts, such as X (formerly Twitter), Facebook, WhatsApp, TikTok, and Instagram, to market their products, which is very good.
If you are advertising on the internet or, specifically, on social media, it will be helpful to try to engage your customers socially, thank them for their patronage, and interact with them.
5. As a DSTV sales agent, you must demonstrate active listening abilities. This is particularly essential when conversing on the phone because the customer can’t see your body language or eye contact. Active listening, which requires identifying your client’s needs and showing that you actually care about them, will also facilitate rapport.
6. Cultivating friendships with your customers is a vital quality for a DSTV sales agent. Consumers who have a good relationship with you will be more willing to buy from you.
7. Critical thinking and problem-solving skills are essential in your work as a DSTV sales agent. You must be able to adapt to various occurrences or challenges without sacrificing the quality of your job. Ensure you’re receptive to fresh ideas and ready to apply them when the time comes.
8. As a DSTV sales agent, you’ll need to be comfortable with various technological tools. You must keep up with the software and technology that DSTV employs in the ever-changing digital ecosystem.
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FAQs
What is a DStv Agency?
DSTV agents help customers by setting up decoders and all other essential equipment.
What is DStv’s full name?
Its full name is Digital Satellite Television. However, it is often shortened to DStv.
Who is the actual owner of GOtv?
GOtv Africa is a subscription-based terrestrial service on the African continent. Established in 2011, GOtv is owned by MultiChoice and primarily features African and international programming.
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