For faster response to your complaints and questions, visit https://www.startimestv.com/contact-us to send an online message to Startimes Nigeria.
About Startime DTT
Startimes Nigeria is a division of a Chinese-based company called “Startimes Media”. This Pay tv offers consumers digital terrestrial and satellite television services, and provides technology to countries and broadcasters switching from analogue to digital television. However, this digital terrestrial television (DTT) network service was brought to Nigeria by NTA Star TV Network Limited.
Startimes TV Nigeria is managed by Nta star tv network and was the first digital TV to hit the Nigerian market earlier in 2010. It uses DVB-T (Digital Video Broadcast on Terrestrial) technology which does not require the installation of the dish to deploy its services.
NOTE: The first set of customers that bought the DVB-T decoders can only use it in the first four (4) cities their service was initially launched. Which are Lagos, Abuja, Port-Harcourt, and Kano.
The new DVB-T2 technology has been designed in such a way that it will work anywhere in the country where they operate or where their services have been extended to.
Sometimes we run into difficulties with our Startimes and start abusing those people. That’s why I have decided to bring to you various ways in which you can contact Startime support through phone calls or social media to either rant with them or table your challenges calmly to them for fast action.
How to Contact Startime
There are various ways in which you can get in touch with Startime as their customers. It’s either you use any of the following ways to contact them directly.
- Via Customer Care Number
- Support Emails
- Online Contact Us Method
- Social Media Handles
- Physical Contact at any of their office addresses
1. Customer Care Numbers
- 0719 077 077
- 014618888
- 094618888
2. StarTimes Nigeria Email
3. Online Contact Us Method
Here, all you need to do is to visit https://www.startimestv.com/contact-us, there, you will see blank spaces to fill your;
- Name
- Surname
- Email address
- Message as shown in the image below;
3. Startime NG Social Media Handles
You can also reach out to Startime by following them on any of their social media platforms as listed below;
NOTE: You can message them via any of the platforms
Startime Facebook Account – https://www.facebook.com/StarTimesNG/
Startime Twitter Account – https://twitter.com/StarTimes_Ng
Startime Google+ Account – https://plus.google.com/u/0/+StarTimesNG
** You can also create an account on Startime where you can log in and interact with them.
Click Here and follow their instructions to successfully register an account with Startime
When done with the registration, visit the main Startime portal and click on the icon marked with blue color in the photo below, once you’ve clicked the icon, the login platform will show as also shown in the next image below; then input your login details and click on Log in
StarTimes Nigeria Contact Address
Startimes head office in Nigeria is located at: AFRIBANK House, Fatai Atere Way Mushin, Lagos. If you want to check the list of all Startime branch offices in Nigeria Click here
Tips for Contacting Startimes Customer Care:
- Before contacting them, always have your important information you think is relevant prepared. This includes Account number, Subscriber ID, Details of the issue and Recent transaction history.
- When you contact a Startimes customer care agent, don’t forget to remain calm and be polite. They are employees of the company you are encountering challenges with, but they didn’t cause your problem.
- Explain your problem in a clear and concise manner. Ensure you do not delay or waste time.
- If you can’t get through to StarTimes customer care or are unable to find a favourable resolution, it may be effective to publicly call them out on Twitter, Facebook or other social media network. Many companies are forced to immediately respond o n social media because their public reputation is at stake.
Frequently Asked Startime Questions (FAQ)