Need to reach StarTimes Nigeria? This guide lists every working customer care channel — phone numbers, email, WhatsApp, the StarTimes ON app, social media, and physical office addresses across Lagos, Abuja, Port Harcourt, Kano, Enugu, Onitsha, Owerri, Ilorin, and Makurdi. Use whichever channel fits your issue.
Before contacting support, have your Smart Card number, decoder model, and a brief description of the issue ready. That single step cuts call time roughly in half.
StarTimes Nigeria Customer Care Numbers
- 01-4618888 — 7:00 am to 8:00 pm daily
- 09-4618888 — 24 hours, 7 days a week
- 0719 077 077 — alternative line
The 09-4618888 line is the one to use outside business hours or when 01 lines are busy.
Email Support
- [email protected] — general support
- [email protected] — direct correspondence
Expect a reply within 24–48 hours. For faster turnaround, use phone or WhatsApp.
WhatsApp Self-Care
StarTimes runs a WhatsApp self-care service that lets you check your balance, recharge, change bouquet, and resolve common decoder errors without speaking to an agent. Save the official short link bit.ly/3IBh2iM or chat through the StarTimes ON app.
StarTimes ON App
The StarTimes ON app (Android and iOS) is the fastest channel for routine tasks. You can:
- Recharge your subscription
- Switch bouquets (Nova, Smart, Classic, Super, Chinese, Unique)
- Check Smart Card status and expiry date
- Stream live channels and on-demand content
- Submit a complaint via in-app chat
Download from startimestv.com or your app store.
Online Contact Form
Visit startimestv.com/contact-us, fill in your name, email, and message, and StarTimes routes the ticket to the right department.
Social Media Handles
- Facebook: facebook.com/StarTimesNG
- X (Twitter): @StarTimes_Ng
- Instagram: @startimesng
- YouTube: StarTimes Nigeria
Public posts on X tend to get the quickest response when phone support is slow — companies guard their public reputation.
StarTimes Office Addresses in Nigeria
Lagos Offices
- Head Office: Afribank House, Fatai Atere Way, Mushin — 01-4618888
- Fadeyi: 81 Ikorodu Road, Fadeyi — 0704 270 3860
- Allen: Wuraola House, 82 Allen Avenue, Ikeja — 0704 270 3855
- Awolowo: 33 Awolowo Way, Ikeja — 0704 270 3913
- Alimosho: Next Level Shopping Plaza, 142B Akowonjo Road — 0704 270 3926
- Festac: Plot 781, Block 38, Festac Link Road, Amuwo Odofin — 0704 270 3887
- Bariga: 22/28 Jagunmolu Street, Jimos Plaza — 0704 270 3859
- Victoria Island: Plot 5, 1439 Sanusi Fafunwa Street
Abuja Offices
- Maitama: Block B, Plot 2739, No. 32 Aguiyi Ironsi Street — 09-4618888
- Garki II: No. 1 Amurie Omanze Street — 09-2907722
- NTA office: Ayangba Road, Area 11, Garki — 09-2902257
- Wuse II (Blackie Plaza): Plot 1782 Ademola Adetokunbo Crescent — 09-2906775
- Mararaba: Kwad Mall, opposite Mama Cass — 09-2901531
- Banex Plaza: 742 Aminu Kano Crescent, Wuse II — 09-2901513
Port Harcourt
- No. 1 Onne Road
- 23 Woji Road
- Ada George Junction
Other States
- Kano: 110 Murtala Mohammed Way, by Tafawa Balewa Road, opposite Fin Bank
- Kwara: 9 Ahmadu Bello Way, GRA, Ilorin
- Benue: 23 Railway Bypass, High Level, Makurdi
- Anambra (Onitsha): 83 Old Market Road, Ogbomanu, Onitsha North
- Anambra (Nnewi): New Oba-Nnewi Road, Nnewi
- Enugu: 30b Abakaliki Road, GRA, Campus 2
- Imo (Owerri): 115 Wetheral Road
How to Recharge Your StarTimes Decoder
1. StarTimes ON App
Open the app, tap Service → Smart Card → Recharge, and pay via card, USSD, or coupon.
2. USSD via SMS
Text CC#SmartCardNumber#PIN to 32055 to recharge. Add #B, #C, or #U after the PIN to switch to Basic, Classic, or Unique bouquet at the same time.
3. GTBank 737
Dial *737*37*Amount*SmartCardNumber# from the phone linked to your GTBank account, then enter the last four digits of your Naira card.
4. Quickteller / Bank ATM
At any Quickteller-enabled ATM, choose Pay Bills → Other → Merchant Code 240534, enter your Smart Card number, and confirm.
5. Other Channels
Recharge cards from accredited dealers, Paga, Baxi Box agents, and bank apps (UBA, Access, Zenith, FCMB) all support StarTimes bill payment.
Common StarTimes Issues and Quick Fixes
“No Channel Received”
Reposition the antenna or raise the outdoor antenna height. Run an automatic search: Menu → System Settings → Automatic Search → Yes.
“No Signal”
Confirm the antenna cable is firmly seated in the decoder. Indoor users in fringe areas should switch to a Yagi outdoor antenna.
“No Access” or “Not Subscribed”
Your subscription has expired. Recharge using any of the methods above; service typically restores within 5 minutes.
“Card Not Paired” / “Wrong Pairing”
The Smart Card has been mismatched with another decoder. Visit the nearest StarTimes office or call 01-4618888 / 09-4618888 to re-pair.
Decoder Won’t Power On
Check the AC plug, switch, and power outlet. If the indicator stays off, the power supply unit may have failed — visit a business hall.
Decoder Stuck on 8888 / 9999 / “C” / “0”
Failed firmware upgrade. Call support; an engineer may push a fresh OTA update remotely.
Restore Factory Settings
- Press the blue button on the remote
- Scroll to Default Settings
- Select Yes, then OK
- Confirm Restore init data → Yes → OK
- Wait for reboot and automatic channel search
Tips for a Faster Resolution
- Have your Smart Card number, last recharge date, and exact error code ready before calling.
- Be specific: “No signal on Smart Card 12345678 since Tuesday morning” beats “my StarTimes is not working.”
- If phone lines are jammed, try WhatsApp self-care or X — both often resolve issues within an hour.
- For pairing or hardware faults, walk into the nearest business hall with the decoder and Smart Card.
About StarTimes Nigeria
StarTimes Nigeria is operated by NTA Star TV Network Limited, a joint venture between Nigeria’s NTA and Beijing-based StarTimes Group. Launched in 2010, it pioneered DVB-T digital terrestrial television in Nigeria and has since upgraded the network to DVB-T2, extending coverage well beyond its original Lagos, Abuja, Port Harcourt, and Kano footprint to most major cities.
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