Startimes Customer Care Contact – Having any issue, questions or any other form of complaint concerning your Startime decoder, that you want to contact their customer care service for? If yes, then continue reading this article as it contains the detailed StarTimes customer care services information ranging from their customer care phone numbers, Email addresses, Official Social media account snd office addresses in Nigeria.
Startime Nigeria is a division of a Chinese based company called “Startimes Media”, This Patv offers digital terrestrial television and satellite television services to consumers, provides technologies to countries and broadcasters that are switching from analog to digital television. However, this digital terrestrial television (DTT) network services brought to Nigeria by NTA star tv network limited.
Startimes tv Nigeria is managed by Nta star tv network and was the first digital Tv to hit the Nigerian market earlier in 2010. It uses DVB-T (Digital Video Broadcast on Terrestrial) technology which does not require the installation of the dish to deploy its services.
This technology has since then been upgraded to DVB-T2.
NOTE: The first set of customers that bought the DVB-T decoders can only use it in the first four (4) cities their service was initially launched. Which are Lagos, Abuja, Port-Harcourt, and Kano.
IThe new DVB-T2 technology has been designed in such a way that it will work anywhere in the country where they operate or where their services have been extended to.
Sometimes we run into difficulties with your Startimes and start abusing those people. That’s why I have decided to bring to you various ways in which you can contact Startime support through phone calls or social media to either rant with them or table your challenges calmly to them for fast action.
How to Contact Startime
There are various ways in which you can get in touch with Startime as their customers. It’s either you use any of the following ways to contact them directly.
Via Customer Care Number
Online Contact Us Method
Social Media Handles
Physical Contact at any of their Offices Addresses
** You can also create an account on Startime where you can log in and interact with them.
Click Here and follow their instruction to successfully register an account with Startime
When done with the registration, visit the main Startime portal and click on the icon marked with blue color on the photo below, once you’ve clicked the icon, the login platform will show as also shown in the next image below; then input your login details and click on Log in
StarTimes Nigeria Contact Address
Startime head office in Nigeria is located at; AFRIBANK House, Fatai Atere Way Mushin, Lagos. If you want to check the list of all Startime branch offices in Nigeria Click here
Frequently Asked Startime Question (FAQ)
What should I Do if my Startime is Showing no Channel Received?
Make sure your Indoor / external antenna is well connected. You can also change the position of your indoor antenna or increase the height of your outdoor antenna. If problem persist call any of our hotline numbers and a service agent will be assigned to you for further assistance.
What is No Signal?
Make sure your indoor antenna is well fixed and placed. Adjust it around your TV SET till you get signal, if problem persist, you are required to get an outdoor antenna (Yagi Antenna preferably). If you are using an outdoor Antenna(yagi Antena), and still having No Signal, visit any of our business outlets or call any of our hotline numbers and a service agent will be assigned to you for further assistance.
Kindly follow the procedures below;
1. Adjust your Antenna till you get signal. 2. Embark on AUTOMATIC SEARCH >>> Click on MENU button on your remote control, scroll to SYSTEM SETTINGS and press OK. In the list displayed, scroll to AUTOMATIC SEARCH and use the right arrow key to navigate to the YES and NO option. Select YES and press OK. Call any of our hotline numbers and a service agent will be assigned to you for further assistance.
What Does No Access/Not Subscribe Means
This simply means your subscription has expired. Kindly recharge by using any of the following methods:
1. Buy recharge card from BHs or Dealers and follow the instructions on how to recharge at the back of the recharge. 2. Through Mobile Money account (StanbicIBTCMobileMoney(*909#), and Pocket Moni, MTN (coming soon) 3. Quick Teller websites and ATM 4. Bank Recharge.
What to Do if my Smart Card Not Paired or Wrong Pairing
This is when a smartcard is mismatched or wrongly paired with another decoder. Please visit the nearest business hall or call our hotline: 01-4618888 / 09-4618888
What Should I Do if my Decoder Fails to Power?
Please check whether the power plug of the decoder is correctly inserted into the AC 220V power jack –and whether the switch of the decoder switches on. If well connected and problem persist, please visit the nearest business hall or call our hotline :01-4618888 / 09-4618888
How Can I Auto Reboot my Startime System?
This is when a decoder continues to come up and go off immediately, mostly caused when a decoder cannot upgrade itself. Please visit the nearest business hall or call our hotline for assistance :01-4618888 / 09-4618888
Decoder displaying 8888/9999,”C” / “0” on the front panel Please visit the nearest business hall or call our hotline for assistance :01-4618888 / 09-4618888
What to Do if My Startime is Experiencing No Audio / No Video Difficulties?
1. Please check whether the antenna is correctly connected to the decoder. 2. Check the audio and video cables of the gateway and TV, it must be video out – video in, audio out – audio in). 3. Ensure that the TV is in the AV mode. For TVs with more than one (1) AV setting, please select the right AV setting using the correct port on the machine (TV) and the same selection on the remote control. 4. If (a), (b) and (c) are fine, then suspect the AV cables in use. Try a new set of cable. If problem persist,Please visit the nearest business hall or call our hotline :01-4618888 / 09-4618888
How to Recharge my Startime
There are various ways you can Recharge you Startime decoder which are;
1. Mobile Recharge?
How to recharge Via SMS (RECHARGE ONLY)
Text: CC#Smart Card Num#PIN and send to 32055
How to Via SMS(Recharge & Change)
Basic Bouquet: Text : CC#Smart Card Num#PIN#B and send to 32055 Classic Bouquet: Text : CC#Smart Card Num#PIN#C and send to 32055 Unique Bouquet: Text : CC#Smart Card Num#PIN#U and send to 32055
2. GTBANK MOBILE RECHARGE
Pay Your Subscription from Your Phone Using the GTBANK’S 737 Banking Service.
DIAL *737*37*AMOUNT*SMARTCARD NUMBER#
FOR EXAMPLE: *737*37*1000*01XXXXXXX#
Then Use the Last Four Digit Number of Your GTBANK Naira Master Card to Complete the Transfer
3. QUICKTELLER ATM RECHARGE
Go to the nearest ATM Machine that Support Quickteller Service,
Insert your ATM card Input your 4-digit PIN
Select the ‘Quickteller’ option from the ATM menu screen
Select ‘Pay Bills’ from the Quickteller menu list on the ATM screen
Select ‘Other’ A message on the screen will read ‘Merchant Code’,
Enter 240534 as the merchant code Another message will read ‘Customer Reference’,
Enter your Smartcard Number Select PROCEED
Select Amount Follow prompts to complete the transaction
4. StarTimes App
To recharge via StarTimes App, follow the steps below;
1. Click on ‘Service’ on the App homepage
2. Click on the ‘Smart Card’ and select ‘Recharge’
Note: For the first-time recharge, Click on the ‘+’ to add your smart card number.
To recharge via StarTimes App website
2.Click on the ‘blue icon’ above to register or login
3.Select ‘Make a Payment’
4.Select smart card number, enter recharge pin & click on ‘Go’.
Note: For first time recharge, Click on the ‘+’ to add your smart card number.
5. PAGA Recharge
Register or login with your PAGA account
Select pay bills from the options
Select startimes as your network provider
Input the amount and your smartcard number
Click ‘go’ and complete your recharge
6. Recharging with BAXI BOX
1, Go to the nearest Baxi Box agent in your area.
2, Select your preferred bouquet
3, Pay the exact amount to the agent
4, Get instant connection.
How to Run a Default Setting on Your Decoder
1. Press the blue button on your remote control 2. Scroll to default setting 3. Press the arrow button to the right of OK button 4. Then Select “YES” on the TV screen 5. Press OK on your remote control 6. You will see “Restore init data Yes or No” 7. Then Select “YES” and Press OK on your remote control 8. Wait until the decoder restarts and finishes the automatic search
I strongly believe that you’ve gotten all the needed information on the Startimes Customer Care Contacts, if yes kindly use any of our share buttons to share this with your friends and love ones. Also, do well to leave a comment below