To track money on Ria Money Transfer, open riamoneytransfer.com/en-us/track-a-transfer, enter your order number or PIN, the sender’s date of birth, and the recipient’s country, then click Track. Your PIN sits in the confirmation email, on the physical receipt (for in-store transfers), or in your Ria account on the app or website.
This guide covers the Ria tracking page, where to find your PIN or order number, what each transfer status means, and how to fix tracking issues.
About Ria Money Transfer
Ria Money Transfer is a US-based remittance service founded in 1987. It is now a subsidiary of Euronet Worldwide and is the third-largest money transfer company in the world after Western Union and MoneyGram. Ria operates in more than 165 countries with over 520,000 agent locations as of 2026, plus an online service via the website and app.
How to track Ria Money Transfer (step by step)
- Open riamoneytransfer.com/en-us/track-a-transfer.
- Enter your Order Number or PIN.
- Enter the sender’s date of birth.
- Pick the recipient’s country.
- Click Track. Your transfer status loads.
You can also track from the Ria app — open Activity and tap any transfer to see its status.
Where to find your Ria PIN or order number
- Email confirmation — sent right after the transfer.
- Ria account — log in on the website or app, open Activity or Transaction History.
- Receipt — printed slip from the Ria agent if you sent in person.
Order number vs PIN — the difference
- Order number — Ria’s internal reference. Use it to track online and quote it when you call Ria customer support.
- PIN — the code your recipient needs to pick up cash at a Ria location, plus a government-issued photo ID.
Both work for online tracking. Only the PIN works for cash pickup.
Ria transfer status meanings
- Submitted — Ria received the request, payment in process.
- Approved — Ria cleared the transaction; funds are released to the agent or bank.
- Available for pickup — recipient can collect at any Ria agent location with the PIN and ID.
- Delivered — money was paid out (cash collected or bank deposit completed).
- On hold — Ria’s compliance team is reviewing. You may need to confirm details.
- Cancelled — transaction was cancelled by you or Ria.
How long does Ria take?
- Cash pickup: usually within minutes once the transfer is approved.
- Bank deposit: 1–3 business days, depending on the destination.
- Mobile wallet: within minutes for most supported countries (Kenya M-Pesa, Nigeria, Philippines GCash, etc.).
- Home delivery: 24–72 hours where available.
How to cancel a Ria transfer
- Log in to your Ria account on the website or app.
- Open Transaction History or Activity.
- Pick the transfer.
- Tap Cancel.
You can cancel as long as the recipient has not collected the cash or received the bank deposit. Refunds usually return to the original payment method within 3–10 business days.
Why my Ria tracking is not working
- Wrong order number / PIN — re-check your email. Ria order numbers are 9 to 16 digits.
- Wrong sender date of birth — must match the one on file.
- Wrong recipient country — pick the country where the recipient will collect.
- Transfer too new — wait 5–10 minutes after submitting.
- Compliance review — call Ria support if status stays “On hold” for over 24 hours.
Ria Money Transfer fees
Fees depend on:
- Amount you’re sending.
- Payment method (bank transfer, debit card, credit card, cash at agent).
- Destination country.
- Delivery method (cash pickup, bank deposit, wallet, home delivery).
You can see the exact fee and exchange rate before you confirm any transfer on the app or website. Ria runs frequent zero-fee promos for first-time online senders.
FAQs
What is the Ria tracking number?
It’s the order number or PIN on your Ria confirmation email or receipt. Either tracks the transfer online.
Is Ria Money Transfer safe?
Yes. Ria is a licensed money transmitter regulated in every country it operates in, with end-to-end encryption and 2FA on the app.
Can I track a Ria transfer without an account?
Yes. The public tracking page only needs the order number or PIN, the sender’s date of birth, and the recipient’s country.
How do I contact Ria customer support?
Call the country-specific Ria support line listed at the bottom of riamoneytransfer.com or use live chat in the Ria app.
Can I send money to Nigeria with Ria?
Yes. Ria supports Nigeria for both bank deposit and mobile wallet payouts in Naira.
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