Most people on a personal (free) Google Voice account cancel by deleting their Voice number: go to voice.google.com > Settings (gear, top right) > Account, then click Delete under your number. It’s free, and you can reclaim the number within 90 days. Pay for Voice through Google Workspace? You cancel that subscription in the Admin console instead. The two paths are different, so pick the one that matches your account below.
Deleting a Voice number vs. cancelling a Voice subscription
These are two separate actions, so know which one you need:
- Delete your number (personal/free account): Removes your Google Voice number from a regular Google Account. There’s no monthly bill to stop. This is what most users want.
- Cancel a subscription (Google Workspace): Stops the paid Voice licenses your organization pays for each month. Only an admin can do this, and it’s done in the Admin console, not voice.google.com.
If you never set up Voice through a work or school Workspace account, you have the personal version. Use the steps in the next section.
How do you delete a personal Google Voice number?
This works on a free Google Account at voice.google.com. The number leaves your account, and deletion is free.
- Open Voice. Go to voice.google.com on a computer and sign in.
- Open Settings. Click the gear icon (top right of the screen).
- Go to Account. Click Account in the left menu, where your number lives.
- Delete the number. Under your Google Voice number, click Delete, then confirm with Delete number.
After deletion, you have 90 days to get the same number back. To reclaim it, return to voice.google.com > Settings > Account, click Get a number, and select your old number. After 90 days, the number is gone for good.
How do you cancel a paid Google Voice subscription (Workspace)?
Do this only if your organization pays for Voice and you’re an admin. Cancelling ends all your Voice licenses.
- Sign in as admin. Open the Google Admin console.
- Go to Subscriptions. From the Menu, open Billing > Subscriptions.
- Select Google Voice. Click your Google Voice subscription in the list.
- Start the cancellation. Click the More menu (three dots) > Cancel subscription, then pick a reason and click Continue.
- Confirm. Review the details, check the confirmation box, enter your admin email, and click Cancel my subscription.
Cancelling terminates every Voice license on the account. Your other Google Workspace subscriptions, like Gmail or Drive, keep running.
What to do before you cancel Workspace Voice
Some steps can’t be undone, so handle these first.
- Port out your numbers. Move any phone numbers you want to keep to another provider before cancelling. Once Voice is cancelled, those numbers can be lost. See Port out Google Voice numbers.
- Save user data. Voice data is deleted when accounts are removed, so export it first with the data export tool.
- Download billing records. You lose access to invoices after cancellation unless you keep an active Workspace subscription. Save copies you might need.
Common problems when cancelling Google Voice
- No Delete button on voice.google.com: You’re likely on a Workspace account. Numbers there are managed by your admin in the Admin console, not by you.
- You changed your mind: A deleted personal number can be reclaimed within 90 days. After that, you’ll need a new number.
- Still being billed after cancelling Workspace Voice: Confirm the cancellation went through in Billing > Subscriptions, and check that you cancelled Voice and not a different subscription.
- Lost your number after cancelling a subscription: This happens when numbers weren’t ported out first. Porting must be done before cancellation.
Also See: How to Cancel Checkpeople.com Account