How to Cancel Cerebral Subscription: Log in at cerebral.com or open the Cerebral app, then go to Account Settings > Subscription > Manage Subscription > Cancel. Follow the prompts and you’ll get a confirmation email. If you can’t find the option, call support at (415) 403-2156 or use in-app chat or email. Cancel before your next billing date so you aren’t charged again. If Cerebral prescribes your medication, line up a new prescriber first so your care isn’t interrupted.
Cerebral is a telehealth platform that offers online mental health and psychiatric care for depression, anxiety, and trouble sleeping. A paid plan can include:
- Video or phone sessions with a licensed therapist or prescriber
- Follow-up appointments with your care counselor to track progress and build skills like mindfulness
You pay a monthly fee for these services, and you can stop that fee in a few minutes.
Before you cancel: line up your medication
If you take medication prescribed through Cerebral, find a new prescriber or local doctor before you cancel. Canceling ends your care, and an unplanned gap can interrupt treatment. This matters most for ongoing prescriptions.
For context: after a 2022 federal review of its prescribing practices, Cerebral scaled back prescribing of controlled substances such as Adderall and Xanax. Confirm with your prescriber how your medication will be handled before you close the account.
How do you cancel Cerebral on the website or app?
This is the direct route and works whether or not the app is installed.
- Log in at cerebral.com or open the Cerebral app.
- Open Account Settings from your profile menu.
- Select Subscription, then Manage Subscription.
- Tap Cancel and follow the prompts. You may be asked why you’re leaving; answering is optional.
- Save the confirmation email Cerebral sends as proof of cancellation.
Cancel before your next billing date and you won’t be charged for the following month.
How do you contact Cerebral support to cancel?
If the cancel button is missing or the page won’t load, reach the care team directly:
- Phone: (415) 403-2156
- In-app chat: open a message thread inside the app or website
- Email: support the team uses through your account messages
Give your account email and a clear request to cancel so they can find and close the right account.
Read: How to Cancel Meetville Subscription
How do you cancel Cerebral if you were billed through an app store?
Use these routes only if you signed up and paid through Apple, Google, or PayPal. Canceling on Cerebral’s website does not stop a charge that runs through one of these stores.
Cancel on iPhone or iPad (Apple)
- Open Settings and tap your name to open your Apple ID.
- Tap Subscriptions.
- Select Cerebral – Mental Health.
- Tap Cancel Subscription and confirm.
Cancel on Android (Google Play)
- Open the Play Store app and tap your profile icon.
- Tap Payments & subscriptions, then Subscriptions.
- Select Cerebral – Mental Health and tap Cancel subscription.
- Pick a reason if asked, then confirm.
Cancel through PayPal
- Log in to PayPal and open Settings.
- Tap Payments, then Manage automatic payments.
- Find Cerebral – Mental Health in the list.
- Tap Cancel to stop the recurring payment.
FAQs and Answers
Will I get a confirmation when I cancel?
Yes. Cerebral sends a confirmation email after you cancel through Account Settings. Keep it in case a charge appears later.
I canceled my subscription, so why am I still being charged?
You may have a second account, or you canceled an email list instead of the paid plan. A charge can also come from a billing cycle that started before you canceled. If a store handled your payment, cancel there too, then contact (415) 403-2156.
What happens to my medication when I cancel?
Canceling ends your Cerebral care, including prescriptions. Arrange a new prescriber before you cancel so your treatment continues without a gap.
Was Cerebral investigated?
Yes. In 2022, federal authorities reviewed Cerebral’s prescribing of controlled substances like Adderall. The company then scaled back prescribing those medications.
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