Store Management

Below is this year’s syllabus for Store Management. Note that this syllabus is for both Internal and external candidates.

STORE MANAGEMENT
1. PREAMBLE

The syllabus is designed to assess the candidates’ basic knowledge of store management, customer’s satisfaction and the understanding of entrepreneurial skill in managing a small or big store.

2. AIM AND OBJECTIVES

The examination therefore intends to test candidates’:
(i) understanding of the rudiments of running a store and entrepreneurial skill.
(ii) understanding of the concepts of wholesaling and retailing, basic business documents and how to handle business finance.
(iii) ability to relate concepts learnt to control stock, keep records and manage business risk.

3. SCHEME OF THE EXAMINATION

There will be two papers, Paper 1 and Paper 2 which will be combined in a composite paper and taken at one sitting.
PAPER 1: Will consist of fifty multiple-choice questions which will last for 1hour and carry 50 marks.
PAPER 2: Will consist of seven essay questions out of which candidates will be required to answer any five in 2 hours for 100 marks.

DETAILED SYLLABUS
S/NO TOPICS NOTES

1 Introduction to Store Management 1.1 Store Management:
(i) Meaning of store management;
(ii) Importance of store management;
(iii) Functions of a store manager;
(iv) Characteristics of a store manager;
(v) Customer services:
– pre sale services
– after sale services
1.2 Functions of Management:
(i) Planning;
(ii) Organization;
(iii) Leading;
(iv) Staffing;
(v) Controlling.
1.3 Factors to be considered in establishing a store – Market, Finance, types of stock, transport, accessibility, security, government regulation and personel.
2 Concepts of retailing and wholesaling. 2.1 Retailing:
(i) Definition;
(ii) Functions of a retailer;
2.2 Wholesaling:
(i) Definition;
(ii) Functions of a wholesaler;

2.3 Warehousing;
– Meaning of warehousing
– types of warehousing;
– importance of warehousing;
2.4 Transportation:
– definition;
– means of transportation;
– advantages and disadvantages of each means of transportation;
– factors that will determine the choice of transport.
3. Stock Control 3.1 Introduction to Stock Control:
(i) Meaning of stock control;
(ii) Importance of stock control;
(iii) Types of stock records-Stock list, Bin card/ Store
Card, Store requisition form and Delivery notes.
3.2 Methods of Stock Control:
(i) Manual method;
– Periodic, perpetual and annual stock taking.
(ii) Computerized method;
(iii) Levels of stock control;
– maximum level.
– minimum level.
– reorder level.
(iv) Issuing of stock:
– FIFO and LIFO.
3.3 Pricing:
(i) Definition of pricing;
(ii) Types of pricing;
– skimming
– mark-up
– mark-down
– penetration
– below or above mark pricing
4. Organizational policy 4.1 Organizational Policy:
(i) Definition;
(ii) Employment policy;
(iii) Decision;
– customer services
– public relations
4.2 Organizational Standards:
(i) Definition of standards;
(ii) Productivity standards;
(iii) Standard for customer’s satisfaction.
4.3 Organizational Culture:
(i) Definition of culture;
(ii) Explanation of organizational culture;
– attitude to customers
– relationship with co-workers
– relationship with the Boss
– dress code
5. Business Communication 5.1 Overview of Communication:
(i) Definition of communication;
(ii) Types of communication;
– oral, written and non-verbal.
(iii) Business documents;
– letters, memos, reports and circulars.
5.2 Electronic Communication:
(i) Definition of communication;
(ii) Means of communication
– fax, telephone, email, radio messages.
(iii) Word Processing – Using computer to write business letter.
6. Business Law 6.1 Overview of Basic Business Law:
– definition.
6.2 Law of contract:
– elements of contract.
– Rights and obligations of employer and employee.
6.3 Agency:
(i) Definition;
(ii) Types of agents;
(iii) Creation of agency;
Rights and obligations of principals/agents
6.4 Sale of Goods Act:
(i) Contract of sale;
(ii) Formalities of sale;
6.5 Government Regulation of Business:
Meaning and uses of :
(i) Patent right;
(ii) Copy right;
(iii) Trade mark.
(i) Health and Safety at Work Act.
(ii) Consumer protection agency
(iii) License
6.6 Government Regulatory Agencies:
– NAFDAC, NDLEA, SON
Record Keeping 7.1 Documentation:
(i) Definition of filing and indexing;
(ii) Rules of filing;
(iii) Filing and indexing method.
7.2 Source document:
(i) Meaning;
(ii) Types.
– Invoice, receipts, cheques, vouchers
7.3 Trade Documents:
(i) Documents used in foreign trade;
Bills of Lading, Certificate of Origin, Consular invoice, Insurance certificate, inspection certificate, Bill of Exchange, Indent, Letter of Credit, Proforma invoice
(ii) Documents used in home trade.
Order, Enquiry, Waybill, Consignment note, Manifest, invoice, proforma invoice Receipts, Credit and Debit note, Vouchers
8 Book Keeping 8.1 Subsidiary Books.
– Meaning, Types, Uses, Purchase and Sales day book, Returns outwards/inwards books, Cash books.
8.2 Imprest System:
(i) Definition and description of the imprest system;
(ii) Preparation of petty cash book.
8.3 Final Accounts:
(i) Definition and purpose;
(iii) Simple Trading, Profit and Loss Account and Balance sheet.
8.4 Sales / Turnover:
(i) Meaning;
(ii) Calculation of rate of sales turnover.
9 Risk Management Risk Management:
(i) Definition;
(ii) Methods of risk management.
– Sound management practices
– Reduction of risks – optimum stock level
– Hedging
Risk transfer through insurance
10 Handling Finances of the Store 10.1 Investments:
10.1 Investments:
Meaning
(i) Capital Investment:
– Meaning
– investment in capital market;
– functions of Stock Exchange;
– advantages of share holding.
(iii) Money market instruments:
– Meaning
– treasury bill;
– commercial papers;
– bonds,
10.2 Taxation:
(i) Meaning of tax;
(ii) Importance of tax;
(iv) Types of tax.
Income tax, Import duties, excise duties, VAT

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