Office Practice Waec Syllabus

Below is this years Waec Syllabus for Office Practice. Note that this syllabus is for both internal and external candidates.

Aims and Objectives

No published Aims & Objectives.

Scheme of Examination

There will be two papers, Paper 1 and Paper 2, which will constitute a composite paper and will be taken at a sitting.

PAPER 1:

Will consist of fifty multiple-choice objective questions, all of which should be answered within one hour for 50 marks.

PAPER 2:

Will consist of a question on a simple case study and six other essay-type questions. Candidates will be required to answer the question on the case study and any four of the other questions. The paper will carry 100 marks and last for 2 hours and 10 minutes.

Detailed Office Practice Syllabus

THE OFFICE

Definition of the office
Functions of the office
Layout of the office
Principles of office organization
- Span of control
- Unity of control
- Unity of function, etc
Office procedures
Sections of the office

DEPARTMENTS IN AN ORGANIZATION

List of departments in an organization
Functions of each department in an organization
Organizational chart

OFFICE EQUIPMENT

Meaning of office equipment
Types of office equipment.
Manual:
- Typewriter
- Perforator
- Stapling machine
- Duplicating machine,etc.
Electrical:
- Typewriter
- Photocopier
- Shredding machine,
- Computer,
- Scanning machine,
- Facsimile machine, etc.
Uses of office equipment.
Care of office equipment

THE RECEPTION

Meaning of the reception
Duties of the receptionist
Documents handled by a receptionist
Qualities of a receptionist
Procedures for handling telephone calls

OFFICE DOCUMENTS

Meaning of office documents
Types of office documents
- Administrative
- Sales
- Stores
- Purchasing
Uses of office documents
Preparation of office documents

OFFICE CORRESPONDENCE

Meaning of office correspondence
Types of office correspondence
- Memos
- Business letters
- Notice of meetings
- Minutes of meetings
- Reports
- Circulars

MAIL

Types of mail
- Personal mail
- Official mail
- Urgent mail
- Confidential mail
Classification of mail
- incoming mail
- Outgoing mail
Procedures for handling incoming and outgoing mail.

FILING

Definition of filing
Systems of filing
- Vertical
- Lateral
- Electronic
Classifications of filing
- Alphabetical
- Chronological
- Numerical
- Geographical
- Alpha-numerical
- Subject
Purposes of filing
Steps involved in filing
Filing equipment

COMMUNICATION

Definition of communication
Importance of communication
Types of communication
Verbal
- Oral
- Written
Non verbal
- Visual
- Audio
- Audio-visual
Methods/Media of communication
- Print (newspapers, magazines, directories, handbills, flyers, etc.)
- Electronic (radio, television, audio and video conferencing, etc)
Communication service providers
- NIPOST
- NITEL
- Media houses
- Satellite stations
- The internet
- Global System of Mobile Communication (GSM)

MEETINGS

Definition of meeting
Purpose of meeting
Types of meeting
- Statutory meeting
- Emergency meeting
- Board meeting
- Management meeting
- Annual General Meeting,
- Staff meeting
- Committee meeting.
Procedure for conducting a meeting
- Opening prayer
- Agenda
- Chairman’s opening remarks
- Reading of the last minutes
- Correction ( if any)
- Adoption of the last minutes
- Matters arising from the last minutes
- Main business
- Any other business (AOB)
- Chairman’s closing remarks
- Adjournment/ closing
- Closing prayer
Meeting Terminologies
- Agenda
- Adoption
- A O B.
- Adjournment, etc.
Roles of the chairman/secretary
Writing the minutes

REPORT WRITING

Meaning of report
Types of report – Formal
- Short report
- Long report
- Investigative report
- Routine/Periodic
Parts of a report.
Importance of report writing

INFORMATION

Definition of information
Types of information
Uses of information
Sources of information
Storage of information
Qualities of good information
- Timeliness
- Accuracy
- Speed of delivery
- Usability, etc.

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