Office Practice Waec Syllabus
Below is this years Waec Syllabus for Office Practice. Note that this syllabus is for both internal and external candidates.
Aims and Objectives
No published Aims & Objectives.
Scheme of Examination
There will be two papers, Paper 1 and Paper 2, which will constitute a composite paper and will be taken at a sitting.
PAPER 1:
Will consist of fifty multiple-choice objective questions, all of which should be answered within one hour for 50 marks.
PAPER 2:
Will consist of a question on a simple case study and six other essay-type questions. Candidates will be required to answer the question on the case study and any four of the other questions.  The paper will carry 100 marks and last for 2 hours and 10 minutes.
Detailed Office Practice Syllabus
THE OFFICE
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- Definition of the office
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- Functions of the office
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- Layout of the office
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- Principles of office organization
- Span of control
- Unity of control
- Unity of function, etc
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- Office procedures
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- Sections of the office
DEPARTMENTS IN AN ORGANIZATION
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- List of departments in an organization
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- Functions of each department in an organization
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- Organizational chart
OFFICE EQUIPMENT
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- Meaning of office equipment
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- Types of office equipment.
Manual:
- Typewriter
- Perforator
- Stapling machine
- Duplicating machine,etc.
Electrical:
- Typewriter
- Photocopier
- Shredding machine,
- Computer,
- Scanning machine,
- Facsimile machine, etc.
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- Uses of office equipment.
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- Care of office equipment
THE RECEPTION
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- Meaning of the reception
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- Duties of the receptionist
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- Documents handled by a receptionist
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- Qualities of a receptionist
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- Procedures for handling telephone calls
OFFICE DOCUMENTS
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- Meaning of office documents
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- Types of office documents
- Administrative
- Sales
- Stores
- Purchasing
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- Uses of office documents
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- Preparation of office documents
OFFICE CORRESPONDENCE
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- Meaning of office correspondence
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- Types of office correspondence
- Memos
- Business letters
- Notice of meetings
- Minutes of meetings
- Reports
- Circulars
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- Types of mail
- Personal mail
- Official mail
- Urgent mail
- Confidential mail
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- Classification of mail
- Â incoming mail
- Outgoing mail
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- Procedures for handling incoming and outgoing mail.
FILING
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- Definition of filing
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- Systems of filing
- Vertical
- Lateral
- Electronic
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- Classifications of filing
- Alphabetical
- Chronological
- Numerical
- Geographical
- Alpha-numerical
- Subject
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- Purposes of filing
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- Steps involved in filing
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- Filing equipment
COMMUNICATION
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- Definition of communication
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- Importance of communication
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- Types of communication
Verbal
- Oral
- Written
Non verbal
- Visual
- Audio
- Audio-visual
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- Methods/Media of communication
- Print (newspapers, magazines, directories, handbills, flyers, etc.)
- Electronic (radio, television, audio     and video conferencing, etc)
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- Communication service providers
- NIPOST
- NITEL
- Media houses
- Satellite stations
- The internet
- Global System of Mobile Communication (GSM)
MEETINGS
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- Definition of meeting
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- Purpose of meeting
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- Types of meeting
- Statutory meeting
- Emergency meeting
- Board meeting
- Management meeting
- Annual General Meeting,
- Staff meeting
- Committee meeting.
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- Procedure for conducting a meeting
- Opening prayer
- Agenda
- Chairman’s opening remarks
- Reading of the last minutes
- Correction ( if any)
- Adoption of the last minutes
- Matters arising from the last minutes
- Main business
- Any other business (AOB)
- Chairman’s closing remarks
- Adjournment/ closing
- Closing prayer
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- Meeting Terminologies
- Agenda
- Adoption
- A O B.
- Adjournment, etc.
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- Roles of the chairman/secretary
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- Writing the minutes
REPORT WRITING
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- Meaning of report
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- Types of report – Formal
- Short report
- Long report
- Investigative report
- Routine/Periodic
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- Parts of a report.
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- Importance of report writing
INFORMATION
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- Definition of information
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- Types of information
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- Uses of information
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- Sources of information
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- Storage of information
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- Qualities of good information
- Timeliness
- Accuracy
- Speed of delivery
- Usability, etc.
SUGGESTED READINGÂ TEXT
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- Modern Office Practice for Vocational Business Students By Amadin, M.S.
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